Guest Terms & Conditions

1. Agreement to Terms

By accessing or using https://tamariresorts.com, you agree to be bound by these Terms and Conditions (“Terms”). We offer a curated collection of properties across Zimbabwe’s most breathtaking tourism destinations, including Sunridge Harare, Kariba House, Guruve, and Nyanga. If you do not agree to these Terms, do not use the website.

These Terms apply to all visitors, users, and others who access Tamari Resorts’s website (“Service”).

2. Scope of These Terms

These Terms govern your use of the Service and all related content, features, and functionality[cite: 1, 2]. They do not apply to third-party services or websites that are linked from the Service[cite: 1, 2]. Use of the Service is subject to any additional policies referenced herein, including our Privacy Policy[cite: 1, 2].

3. Who We Are

Tamari Resorts, located at 5 Larkholme Avenue, Mabelreign, Harare, operates this website[cite: 1, 2]. Contact us at info@tamariresorts.com with any questions about these Terms[cite: 1, 2].

4. Eligibility

You must be at least 13 years old to use the Service[cite: 1, 2]. By creating an account, you represent that you meet this age requirement[cite: 1, 2].

Account registration requires accurate and current information[cite: 1, 2]. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account[cite: 1, 2]. Notify us immediately of any unauthorized use[cite: 1, 2].

5. Acceptable Use

You agree not to use the Service for any of the following prohibited activities[cite: 1, 2]:

• Illegal activity or promoting unlawful acts[cite: 1, 2];
• Harassment, hate speech, or abuse[cite: 1, 2];
• Spamming or sending unsolicited messages[cite: 1, 2];
• Attempting unauthorized access to systems or accounts[cite: 1, 2];
• Copyright infringement or intellectual property violations[cite: 1, 2];
• Spreading malware, viruses, or malicious software[cite: 1, 2].

Tamari Resorts reserves the right to suspend or terminate access for any violation of this section or applicable law[cite: 1, 2].

6. Intellectual Property

All content, trademarks, logos, and software on the Service are owned by or licensed to Tamari Resorts and are protected by applicable intellectual property laws[cite: 1, 2].

Tamari Resorts does not claim ownership over content that belongs to third parties or your own business[cite: 1, 2].

7. Disclaimers

8. Limitation of Liability

Tamari Resorts shall be liable for damages as permitted by applicable law[cite: 1, 2]. Certain jurisdictions do not allow limitation of liability for personal injury or consequential damages; in such cases, this limitation may not apply to you[cite: 1, 2].

9. Third-Party Services and Links

The Service may contain links to third-party websites or integrate with third-party services[cite: 1, 2]. Tamari Resorts has no control over and accepts no responsibility for the content, privacy policies, or practices of those third parties[cite: 1, 2]. We recommend reviewing each third party’s policies before use[cite: 1, 2].

10. Your Rights and Data

Your use of the Service is also governed by our Privacy Policy[cite: 1, 2]. Where applicable law grants you rights in relation to your personal data—including the rights of access, erasure, rectification, portability, and objection—you may exercise those rights by submitting a Data Subject Access Request (DSAR) to info@tamariresorts.com[cite: 1, 2]. We will acknowledge your request within 5 business days and respond within 30 days as required by law[cite: 1, 2].

11. Changes to the Service and Terms

Tamari Resorts may modify or discontinue the Service, or update these Terms, at any time[cite: 1, 2]. We will provide reasonable notice of material changes by email or through the Service by posting the updated effective date and, where the change is material, a summary of what changed[cite: 1, 2]. Continued use after the effective date constitutes acceptance of the updated Terms[cite: 1, 2].

12. Termination

These Terms remain in effect while you use the Service[cite: 1, 2]. Tamari Resorts may suspend or terminate your access for a breach of these Terms, non-payment, or as reasonably necessary to comply with applicable law[cite: 1, 2]. You may stop using the Service and close your account at any time[cite: 1, 2].

Upon termination, all rights granted to you under these Terms cease[cite: 1, 2]. Sections governing intellectual property, liability, indemnification, and dispute resolution survive termination[cite: 1, 2].

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Harare, Zimbabwe, without regard to conflict-of-law principles[cite: 1, 2].

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Harare, Zimbabwe[cite: 1, 2]. You irrevocably consent to personal jurisdiction in those courts[cite: 1, 2]. If you are a consumer located in the European Union or the United Kingdom, this clause does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you reside, and you may bring proceedings in your home courts[cite: 1, 2].

14. General Provisions

These Terms constitute the entire agreement between you and Tamari Resorts with respect to the Service and supersede all prior agreements, without excluding any liability for pre-contractual misrepresentation that cannot lawfully be excluded[cite: 1, 2]. If any provision is found unenforceable, the remaining provisions shall continue in full force[cite: 1, 2]. Tamari Resorts’s failure to enforce any right or provision shall not constitute a waiver[cite: 1, 2].

15. Contact Us

If you have questions about these Terms, please contact us[cite: 1, 2]:

Annex A. Additional Compliance Provisions

The following provisions are part of these Terms and apply to the extent relevant to your jurisdiction and use of the Service[cite: 1, 2].

Children’s Online Privacy (COPPA): Because the Service may be accessed by users under 16, we comply with the U.S. Children’s Online Privacy Protection Act (COPPA, 15 U.S.C. §§ 6501–6506) and the FTC’s COPPA Rule (16 CFR Part 312)[cite: 1, 2]. We do not knowingly collect personal information from children under 13 without verifiable parental consent, and we obtain separate opt-in parental consent before using a child’s information for targeted advertising[cite: 1, 2]. Parents may review, request deletion of, or refuse further collection of their child’s information by contacting info@tamariresorts.com[cite: 1, 2].

Electronic Signatures and Communications (E-SIGN): You consent to receive communications from us in electronic form[cite: 1, 2]. Electronic communications satisfy any legal requirement that such communications be in writing[cite: 1, 2]. By accepting these Terms electronically, you confirm your agreement under E-SIGN (15 U.S.C. §§ 7001–7031) and UETA where applicable[cite: 1, 2].

Sub-Processors and Third-Party Service Providers: We engage sub-processors to help operate the Service, including hosting, analytics, payment processing, email delivery, and customer support[cite: 1, 2]. A current list is available on request[cite: 1, 2]. Sub-processors process personal data only on our documented instructions under contractual security standards[cite: 1, 2].

Force Majeure: Neither party is liable for failure to perform its obligations (other than payment) where the failure results from causes beyond reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, power failures, or denial-of-service attacks[cite: 1, 2].

Severability, Waiver, and Assignment: If any provision is held invalid, the remaining provisions continue in full force[cite: 1, 2]. You may not assign these Terms without our prior written consent[cite: 1, 2].

Indemnification: You agree to defend, indemnify, and hold harmless Tamari Resorts from and against any claims, liabilities, damages, losses, and expenses arising out of or connected with your access to or use of the Service or violation of these Terms[cite: 1, 2].